LJS & TARA

Lets talk about customer service at Long John Silvers (LJS) then The Amazing Race Asia (TARA) - im kinda upset with both today ....

I was hungry for some non sweet stuff after school and suddenly had a craving for LJS - i havent been there in ages and out of the blue suddenly thought about its chicken planks - its funny i think its a seafood place but i go there to have the chicken planks with a side of fries and coleslaw...I headed for the LJS at Century Square - it was not very packed - my lucky day so i thought ... before i get down to business - i was like a hermit - i didnt know they had re vamped their menu - they have all sorts of food now from grilled fish chicken n shrimp to potato salads to salad greens yumm yumm yumm .. I didnt notice all that when i was at the counter earlier it seems - i only realized it was a new menu when i was sitting down and looking back at the counters ... - and i have the counter staff to 'thank' for this. Here i was all happy and what not and here was this expressionless counter staff who gave no greeting whatsoever instead she just stood there and greeting me with this very cold energy and im pretty sure its not the air conditioning and she just stared at me - i smiled and i said hang on let me see what id like - she kept on staring as if she was going to eat me up .. i mean she didnt recommend anything - didnt say a word nor did she smile and i was starting to wonder if she had gold in her mouth . When i finally finished ordering she shouting out my order and then i realized wasnt gold in her mouth .. anyways .... she brought my food asked me if i wanted chillie or ketchup and said the price , took my money and with that same cold non smiling expression she said thank you and enjoy your meal .. i said thank you and smiled at her still no respond i mean geeszzzzzzzzzz is it so difficult to smile .. She was a pretty lady probably about my age and i was so tempted to tell her - youre really pretty you should smile more often makes you even more prettier ... but i held back didnt want to create any problems .. so i smiled told her have a nice day and i walked away.........

and boy was i not happy ..... I like LJS for its service (ive had positive service as far as i can remember) and they have this little bell that everyone rings if they are satisfied with the service which i think is kinda cute though the little kids play with it more hehee... This is the first time that i am getting bad service from this place and i have a mind to write in but i thought why make a big deal out of it - give her the benefit of the doubt and hopefully she will smile the next time aroud ... From where i was sitting i could see the counter and i observed that she didnt smile to any other customers either and she gave them the same cold i am going to eat you stare ....... so im not taking it personally lol .. If i had been a mystery shopper for LJS my report would probably be something like this - great food extremely bad service from non smiling staff ..

It prolly seems like a small deal but im so big on customer service - its so important to me when i pay for something to get a friendly respond and lets face it this goes for everyone else too ..Its not like you are getting free food and you know what people who do give free food actually smile .. so there ..

Did i hear someone say you dont know a thing you're not in the service line well i was in the food & beverage line so i know how it gets and in a way i am in customer service now too - having to deal with parents and be civil even when they are being difficult or when i am having a bad day. I am just saying being in the service line means you need to give your all on a good day or bad - you smile the customer smile - it can actually make a bad day turn out good .......

i have worked in customer service and know how annoying and unreasonable some customers can get - i think thats why when i stand at the other side of the counter i be as nice as i can cos i know the demands that comes with the service sector and in turn i expect some good service back - its only fair dont you think? And a smile isnt too much to ask for yes?

My Amazing Race Asia upsets - well this next leg of the race takes the teams to Jakarta Indonesia where they walked over snakes, looked for sony walkman on the fast forward and either sell or push a bakso food cart - it was funny when they had to push the cart and sing the song the bakso(beefball soup) man sings when he pushes his food cart -

Ernie & Jeena of the Philliphines - a married couple is one of my favorite teams and they were the first to get eliminated .. It was a shock and im so sad ....... I liked them - how they are with each other - the support they give - they are the perfect pair it seems - loving and what not .. i was hoping they would make it to the final three heck even win the race - they have this competitive spirit in them and share this bond - they are like the perfect married couple.. They really tried their best and fought to the finish - i had wished for a few other teams to be eliminated but too bad they werent.. bummer bummer bummer .. anyways.. well see what happens next week when the race takes them to Thailand i think ....

Alrighty then my day was eventful and full it seems - i think im going to check out other blogs and head for bed after .. Have a good day morning night and its the last day of school!!!!!!!!! yay!!!

nites ya'll .....